Dale & Valley Homes

We are Dale & Valley Homes, an Arm's Length Management Organisation (ALMO) set up in 2006 by what was formerly known as Wear Valley District Council to manage, repair and improve Council owned homes.
We take a businesslike approach to managing our customers' homes, concentrating on delivering high quality services that offer value for money and respond to the needs of customers.
We stand out as a service provider because we have placed our customers at the centre of everything we do. We understand the needs and expectations of our customers and partners.
Our responsibilities include:
• letting homes
• rent collection, dealing with arrears and debt counselling
• promoting customer involvement, including involving customers in monitoring and reviewing customer guarantees
• enforcing tenancy conditions
• managing lettings, vacant properties and under occupation
• estate management, caretaking and intensive housing management services to help to sustain tenancies
We focus on the delivery of high quality housing management services to customers that offer value for money and respond to local needs and aspirations. We talk to our customers regularly and most importantly we listen to their views.
In 2009 we were inspected by the Audit Commission, which found us to be providing a (2 star) service to our customers with excellent prospects for improvement.
We achieve meaningful outcomes for our customers by making our homes comfortable and modern, improving the appearance of our neighbourhoods and enhancing local quality of life. This makes us stand out as a service provider and reflects our values which are:
• we will be honest, fair and open in all that we do
• we will listen to our customers and treat them as individuals
• we will maximise the benefits to our customers of all available resources
• we will achieve excellence and continue to improve
• we will work with all our partners to improve the lives of our customers