Spend a morning with the Ombudsman and the afternoon observing a mock Tenant Panel on complaints and immerse youself in how this might work in your organisation.
Follow the link and get yourself booked on: 2012 complaints eflyer
- 23rd March at Salix Homes in Salford
- 30th March at Wakefield and District Housing
- 24th April at Gentoo in Sunderland