This proposed approach is more financial calculation than consumer standard.

the former requirement for customer consultation is silent and left to the cross cut tenant involvement and empowerment standard.

It requires landlord to collect certain information within the accounts – plus any other information they feel explains their VFM and business strategies.

Its a bit controversial in places, including consideration of mergers etc – its just for consultation now, which closes on 20th December – you are encouraged to respond with your views on the survey form.

It includes a code of guidance which expresses more information about the standard.

the accompanying matrix of collected data may change from time to time by the HCA, without further consultation with the sector.