We have refreshed our training and consultancy brochure for housing organisations interested in achieving excellence in service delivery and tenant scrutiny and empowerment.
Training and Consultancy Brochure SEP Ltd
Our brochure provides details about our most popular services, which are listed below. But do bear in mind that we tailor each service for the client and so there are many ways more we are sure we can help you, please do not hesitate to ask if you don’t see what you want on the list:
1. Service reviews using out inspection expertise and involving your tenants in a major way in those reviews
2. Supporting landlords and tenants to set up scrutiny arrangements
3. Training & support for staff and tenants, including away-days, taster sessions, one off bespoke training and a series of accredited training
4. A stepped accreditation award for scrutiny
5. Reviewing and enhancing Customer Involvement Strategies, linking this to continuous improvement strategies, the role of governance and achievement of value for money.
6. New product development, for example: helping you to develop & promote the Right to Manage and Tenant Cashback; helping you to use social media and involve hard to reach groups
7. Benchmarking and good practice through membership of Scrutiny and Empowerment Partners’ web based services, Tenant Advisor
We will be at the NHF conference in Birmingham, if you find it useful to get together to discuss how we can help you we would be pleased to meet with you.
Alternately we will happily visit you at your organisation to discuss our services with you and your team.
Want to know more about our services, or ask any questions? Please call us or email us and ask for a copy of our brochure. We will visit you, listen and design a service which is specific to your needs.
Email: yvonne@tenantadvisor.net Telephone: 07867 974659
Email: linda@tenantadvisor.net Telephone: 07967 342436