Bargain – tenants can join us for £50

See our events page – how to get complaint panels right either internally or through the  new designated panels and the roles each party will play – tenants, board and council member, or officer – there is plenty to learn and discuss

Rafael and i are full of new year cheer and so we are offering places for tenants for just £50 for any booking recieved by 22nd January.

What will you hear about?

Requirements and expectations under regulation, co-regulation and localism for changes in complaints management and the new role of the Housing Ombudsman Service

Good practice on dealing with service failures and complaints

Best practice in running and organising an internal complaints panels for participants

The role of tenants as advocates for other complainants; mediators and in hearing complaints as part of internal complaints panels, including recruitment and skills training

The role of Designated Persons. Hints and Tips on how to work with Councillors and MPs on a Stakeholder Management Agreement.

The role and requirements played by tenants as Designated Persons.

The case for and against setting up a Panel and hints and tips on recruitment and skills. An honest opinion from a newly set up Designated Panel.

Speakers include.

• Rafael Runco, Former Deputy Housing Ombudsman
• Yvonne Davies, Scrutiny & Empowerment Partners  
• Tenant and landlord representatives from an early mover – North West Designated Complaints Panel.