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Housing Ombudsman reports on Leaseholders concerns
The Housing Ombudsman has shared insight into handling almost 2,000 complaints from leaseholders and shared owners over the last two years. These resulted in more than 800…
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Complaints Index
Using the Freedom of Information Act (FOIA), Inside Housing Magazine have gathered information about every single determination issued by the Housing Ombudsman in the…
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Scrutiny and Involvement – Officers Network, 9th September 2020
We had another online packed agenda, with 17 attendees and lots of discussions and sharing – which is what our network is about (now…
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A new Housing Ombudsman Scheme for complaints
The powers of the Housing Ombudsman Service (HOS) are changing from 1st July 2020, following recent government approval for the plans Some of this…
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Complaints
We heard a lot in the RSH consumer regulation review about complaints management – getting it right to build the trust and confidence of…
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Scrutiny.net, 2nd April 2019
Thanks to Torus for hosting. We had a busy agenda as always and a guest from the NHF. Here are the notes of the…
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Outcomes from recent housing consultation
Here is a list with links of the latest information to come out of MHCLG: Rents for social housing from 2020-21 26 February 2019…
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Change at the Council post Grenfell Tower
Here is the report from CfPS drawing attention to some of the many things that the council could improve in its own governance and…
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Links between ombudsman and HCA questioned
Gavin Barwell has committed to reviewing the relationship between the housing regulator and the ombudsman, in the aftermath of a flurry of problems at…
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Complaints report – demonstrates an increase in tenant complaints
The number of tenant complaints received by social landlords surveyed has steadily increased during the past three financial years. The report by Housemark can…
