The meeting was held at Great Places Housing group.
Thanks of your on going support.
I have sent out to those who attended, the presentations, as i have a glitch which should get fixed next week for posting them on this website.
if anyone else wants them, then by all means drop me an email.
Presentation and discussion
Leeds City Council – Approach to customer engagement
Ian Montgomery and Sarah Lockwood, Housing Manager(s) – Tenant Involvement at Leeds City Council
LCC Great Places Presentation
Discussion:
I will not repeat the really helpful information in the slides – Leeds CC have been on a journey to involve more tenants and increase the impact of involvement and took us through the changes and how they had been delivered.
They aim to hear strong voices from tenants in surveys and meetings. The existing groups and progress of LCC are in the slides.
Leeds CC engagement in its new approach s split into 3 – engagement, involvement and community development.
VITAL – Voice of Involvement of tenants in Leeds.
We discussed the role of TARAs and who supported them now. Very few Involvement officers do, this is generally now left to those working in neighbourhoods, with some audits/visits at AGM time and some training and support through the involvement staff.
Community engagement is still felt to be an important priority for landlords, but cuts have focused thoughts on VFM from involvement and the need to appeal and hear a wider audience.
It was agreed that we discuss the role of TARAs at the next S.Net, including constitutions and contact with them.
Leeds have set up a Housing Advisory Panel to allocate local budgets and to give advice on localities and to shape services.
a discussion was held on maximum budgets and Leeds plans to fast-track some small grants, to deliver VFM and make efficiency improvements
It has representatives from the TARAs which they aim to strengthen by giving them a role in inputting on this Panel,a s well as other representatives where there is no TARA.
We discussed data and surveys. 6 town housing agreed to share their anonymous survey used by text and e mail after meetings on involvement
The survey will appear here when i have it
Leeds CC are making more use of social media and films about tenancies and more visual information to tenants.
This is supplemented by an annual home visit received by all tenants, where engagement can be discussed and Estate Audits.
LCC Housing involvement links into the wider community offer of engagement from LCC, so as not to duplicate.
Recent success has been some work by the council to support parents which has produced a force of nature new tenants group who are growing in numbers and want to engage with LCC and LCC Housing.
LCC Housing are trailing ABCD (asset based community development)- a community approach to letting the community tell their story and to fix the priorities in neighbourhoods.
We discussed the difficulty of making the website of a LA more captivating for involvement and the difficulty in large organisations in getting the corporate centre to prioritise such work, this is experienced by small organisations too and holds back involvement.
Presentation and Discussion
Government support, research and grants available for community projects
Paul Schofield, Senior Policy Adviser from the Department of Culture, Media and Sport
Tenant Involvement Network
Paul discussed:
- Youth Policy, grants and support for community initiatives
- Support for volunteering in our communities and especially innovative schemes around the public service agenda
- Supporting the growth of a healthy and vibrant social economy
- Delivering the Life Chances Fund
- Supporting the growth of the social value agenda
- Maximising the opportunities for voluntary organisations to deliver public services
- Supporting philanthropy and giving
A number of initiatives were discussed and questioned, here are my notes:
NCS
A very important service and high impact for volunteering amongst 11+ year olds by giving them social skills, self direction and social action learning.
The aim is to increase this by getting 60% of 10-20 year olds engaged in #Iwill fund
Power to Change
This investigates how community involvement can pay, linking social investors to community groups – great projects like Home Baked Anfield have gained from this.
Paul suggested that we may wish to look on the website for all the initiatives he mentioned.
Leeds Community Homes have been participating in an initiative to renovate Street properties under this initiative – buy or let, teaching people how to improve homes.
A code sustainable property is also being developed from this and sold under a community share offer.
The fund gives access to a social investment foundation – which matches skills or money to bids.
Centre for Social Action
6000 community organisations are being asked in 1 year what do you want to change.
This is open to landlords to work with too
Social Value Act, enables the department to work with all public organisations.
Procurement is being investigated – what could it look like over a period of time and how can we persuade people to buy more locally.
this has had some success in Germany and France.
Single Brokerage
There are initiatives with firms who want to do more than a community day for their social value added – a York insurance company and 70 other firms have given 3 days engagement to the community to pass on skills or undertake work.
Other examples include Cheshire Connect – now funded from lo=cal firm membership fees and Bradford perfect projects.
Local members work with good community organisations, tied in local communities and with an asset – using the ABCD approach.
Bury 6 Town housing uses signposting with community groups in a similar way, including support for transition to work programmes and 6 weeks arrears
Community Based Loan Models
Leeds paused rents during transition periods between benefits and employment.
Sheffield have offered soft bridging loans to fill the gap.
there are many charities offering suits for work in Leeds,Merseyside and Manchester for landlords to hook up to
Check out fundingcentral.org.uk for more info on access to grants for work
TimeBanks
Many firms are still using this to put more back into their local communities – some of this can be big lottery funded.
Keyfund -£30-50K may be available for 6 months direct support for projects, to second workers into the community – landlords can match with their staff time and resources, no money required.
Business connector
Business in the community – offering one year projects will connect business to community groups.
West Yorkshire Skills and the Ahead group is one example on the gov website
Fair4 You
this is offered to bright-house clients trying to get out of debt and offers alternatives with teeth to negotiate loans etc
S.Net Unconference
Warrington HA SP tenants have agreed to help as it will be at their offices.
The meeting requested it be moved to July to enable more time to round up their tenants to attend.
Watch the events page of this website – the date will be set on 8th May
On the couch
- Tenant Involvement and Empowerment Standard changes and impact
Yvonne gave a short presentation on the changes to the involvement standard proposed by the HCA and their potential impact.
Deregulation and tenant Involvement
Statutory_consultation_on_Tenant_Involvement_and_Empowerment_Standard
Letter_to_providers_on_deregulation_measures_and_TIE_consultation
We also discussed the plan by the HCA to change measurement and standards on VFM and the potential for increasing or decreasing expectations on tenant engagement within the current standard.
We now know that this standard cannot be publicised or consulted upon until after the general election, due to Purdah rules.
Watch this website for more news as we know it.
- Tenant access to the internet and Support from landlords to achieve this
This was requested by Leeds CC – officers have been asked to investigate where this was delivered by landlords to all households
LCC is embarking on a pilot using low cost devices and digital champions in the community to persuade tenants to use on line services.
They are offering access to college courses and skills to chose from restaurant delivery menus, medication ordering etc to show how the use of the internet can be useful as well as functional for more formal benefits and services.
A campaign is being monitored and is pushing out information by newsletter, jobs by newsletter and signposting on line to support why tenants may wish to learn to access this information.
We discussed the use of graphics and “read more Buttons” making the text and information more inviting and easier to digest by tenants. and the importance of using google analytics to assess pre and post initiatives. LCC have found most people now have a mobile phone and the majority are smartphones, so they have been further developing their self service and sending out a corporate text each month to remind how tenants can access more information.
Many landlords discussed their use and the usefulness of:
- You Tube
- texts
- survey monkey
- FB and twitter
- and asking just 3 short questions to gain customer insight and to prompt actions
Trafford HT
Have been incentive’s access by wifi by showing non housing actions that tenants could undertake in similar ways
Information governance
We discussed the opportunity to use this for tenant engagement.
Often involvement officer use of a corporate website is barred.
Yvonne to assess whether we can get the Information commissioner or other expert on governance to support this use of data by volunteers which is becoming even more restricted following more DPA laws.
Digital compliant panel
We discussed the use of this and lessons learnt. 6 Town in Bury is asking tenants:
- what difficulties they had
- what the expectations were when they put in a compliant
- what 6 Town can improve
Future events
Planned future Events – NHC resident Involvement Conference – Manchester on 8th June (one day, themed around changes in involvement, regulatory changes from the HCA on involvement and digital engagement)
Future meeting dates of Scrutiny.Net:
- Thursday 13th July – Sadeh Lok, Huddersfield
- Tuesday 3rd October – PlusDane, Liverpool
- Thursday 18th January 2018 – any offers of a venue much appreciated?