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Article
Housing Ombudsman complaints reducing
The number of complaints and enquiries about social landlords received by the Housing Ombudsman Service has levelled off following a huge increase over the…
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Article
Learning from failure
A new report from the Institute of Government looking at the increasing risk of failure in the public sector and the implications for service…
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Article
Ombudsman rules against council on overcrowding
Councils should be flexible in their housing policies when dealing with people with complex needs.The Local Government Ombudsman has said that councils should deviate…
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Article
Good news for the Housing Ombudsman
Controversial plans to axe the Housing Ombudsman have been shelved The cabinet office said today the Housing Ombudsman would continue as an individual body,…
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Consumer regulation and compliants – changes by the regulator
The English social housing regulator has changed its procedures to ensure consumer complaints against landlords are not incorrectly dismissed. According to Inside Housing: “The…
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Ombudsman struggles to cope with complaints surge
The Housing Ombudsman has warned it may not be able to manage its casework following a surge in enquiries and complaints about social landlords…
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Article
Housing Ombudsman merger
Plans to merge the functions of the Housing Ombudsman Service with those of other bodies to create a new ‘Public Service Ombudsman’ have been…
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Spurious compensation claims drain council budgets
Council leaders are warning that ‘no-win no-fee’ compensation claims are threatening their ability to deliver vital public services. According to LG News: The Local…
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LG Ombudsman critisises Council for approach to sale of housing complex
Fylde Borough Council has been criticised for not consulting properly with elderly residents over the sale of a housing complex to a developer. According…
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Community Justice
This report argues for reforms to the way the criminal justice system deals with victims, communities and offenders, in order to repair the everyday…
