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On line engagement – challenges and advice
For organisations looking to better understand what customers care about, the move to a dedicated online engagement platform is an easy choice ………………….But finding…
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Unconference – Green Paper and Regulation Consultation, 30th October 2018
Hi everyone Here is the presentation i used at the conference: Full slides un Green Paper 30 Oct Here are the summary notes from…
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Future tenant involvement and engagement
Tpas and PlaceShapers have come together on this project to explore and find answers to the question of the future shape of tenant engagement…
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HACT report on resident satisfaction and customer Insight
Here is the much awaited HACT report. HACT findings highlight two key issues for the future of customer satisfaction: • First, rather than collect…
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LA rebuilding trust with local people – post Grenfell
Over the autumn and winter, the Centre for Public Scrutiny led an independent governance study for the Royal Borough of Kensington and Chelsea. The…
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Accountability, Scrutiny and Local Government
CfPS have just published the annual survey results of scrutiny in Local Government which shows an improving picture. Here is some further analysis in…
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Lessons and case studies in working together for transformation
Grant Thornton, in collaboration with the District Councils Network (DCN) has produced a report showcasing some case studies on how working together can transform…
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5 lessons for great scrutiny
The Institute for Government has written a blog directed at new councillors and the top 5 questions they need to ask their officials. With research…
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Unconference notes 26th April, Limelight Trafford HT
Thanks for all your support and the great feedback. Here are the flip chart bullet point notes of the Unconference: Unconf FChart NotesV2 26Apr2018…
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Fire safety interim report
Here is the interim report on Fire safety following Grenfell, the next and final report is immanent. Building a Safer Future The national tenants…
