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Duty of Candour
As complaints over standards of adult care double, John Turner, Regulatory Law Lead at Anthony Collins Solicitors examines the new “Duty of Candour” for…
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Call for integrated services Ombudsman
The creation of an integrated public services ombudsman is ‘overdue’, a think-tank report published today has said. According to LG News: Local Government Ombudsman…
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A new Peoples Ombudsman for health and public service
MPs have demand the ‘outdated’ Parliamentary and Health Service Ombudsman (PHSO) be replaced with a ‘People’s Ombudsman’ According to LG News: In Time for…
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Using mediation to resolve neighbour disputes
Here is a useful article in a legal magazine which grabbed my attention. Complaints panels, using advocacy and mediation skills might also find this…
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Letting agents may have to sign up to one of 3 complaint services
Letting agents will be forced to sign up to one of three government-approved complaint services as part of a package of measures to provide…
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Joint public service ombudsman
Calls have been made to create a joint public ombudsman service for the United Kingdom. Parliamentary and health service ombudsman Julie Mellor and local…
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A compensation culture
Councils are under increasing threat from exaggerated or fabricated employers’ and public liability claims, lawyers have warned. According to LG news: With Government figures…
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“Which” critisise complaints in public sector
Nearly half of people who complained about problems with a public service in the past year felt their complaint was ignored, according to new…
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Councils to start to pay for Ombudsman service
Councils will pay fees to the Housing Ombudsman from next month, the Communities and Local Government department has confirmed. Inside Housing has reported: The…
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Scrutiny.net Meeting on 12th February 2014
Here are the notes from the meeting. We discussed the ways in which you can explain VFM to customers and then engage them; techniques…
