-
Article
Handling complaints
Here is the latest publications from the CIH which you may find useful: How do I handle complaints effectively …
-
Article
First local Impact fund launched
The UK’s first Local Impact Fund has been launched in Liverpool, and is expected to deliver more than £100m to charities and social enterprises.…
-
Article
Complaints advice
This useful information is helpful in guiding landlords and designated panels to be more effective in their work. How do I handle complaints effectively…
-
Article
Plans for Single Ombudsman for public services in England
Plans to create a single public services ombudsman for England could endanger an efficient service for delivering redress to citizens, a leading transparency campaigner…
-
Article
Training on resolving disputes between landlord and tenants
Free dispute resolution training for landlords has been launched by the Housing Ombudsman Service. Paul James Neville, head of sector development at the Housing…
-
Article
A year of complaints and queues
The general public spends an average of one week a year waiting for service or making complaints about the public sector, according to a…
-
Article
Complaints – how to use them
Complaints are a valuable source of information about your services, which can help you to identify recurring or underlying problems and to identify potential…
-
Article
Complaints – latest information
Here is a goody bag of the latest on complaints: The “How to” guide from the CIH: How to work with tenant panels…
-
Article
TAROE reports upsurge in complaints
TAROE has reported an upsurge in complaints from residents who feel they have less of a voice as a result of changes to their…
-
Article
Complaint to Ombudsman on Welfare Reform
Welfare reforms have contributed to a sharp increase in complaints and enquiries made to the housing ombudsman. Mike Biles, the housing ombudsman, revealed there…
