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Article
One third of public sector complaints go unresolved
Over a third of complaints made to public sector organisations went unresolved last year, according to a study. Figures suggest 3% of citizens can…
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Article
L Govt Ombudsman resolves 10,000 complaints
Over 10,000 public complaints about councils have been resolved by the Local Government Ombudsman (LGO) in the past year. The Raising the Standards report shows that…
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LA Ombudsman should do more to support Councillors
The complaints body for local government has broad support across the sector but must develop a distinct offer for councillors, the Local Government Information Unit…
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Council to broadcast council meetings on local radio
The research last week released by ADASS revealing that £800m is likely to be taken from the £16bn social care budget is an issue…
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Guidance on Designated Persons
Here is some guidance aimed at those who may wish to become designated persons after April 2013 when changes to complaints are made under…
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Social Housing Choice guidance launched
Newly-published guidance on social housing choices from CLG outlines the available choices for tenants, obtaining further information, and how to complain if these are…
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Launch of Complaints charter and associated good practice guide
All good complaints systems have some key principles in common – that’s what CIH established by talking to tenants and practitioners. The result is their latest…
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Complaints Charter – first draft for consultation
Here is the suggested complaints charter Complaints charter – draft 3 30 Oct CIH and HouseMark are developing a complaints charter, to set out…
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Housing Ombudsman – Select Committee
The Committee is inviting submissions from interested parties, on the work and activities of the Housing Ombudsman. Their areas of particular interest are…
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Designated Complaints Panels
Yvonne has completed a round of training across the north with the Housing Ombudsman Service (HoS) and the Northern Consortium There is no rush…
