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Domestic Violence report on police action
A recent report from HM Inspectorate of Constabulary (HMIC) found that the overall police response to victims of domestic abuse is ‘not good enough’ and prompts…
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Article
Tenant Insight – what to do
This new CIH briefing supports landlords in adapting their approaches to tenant insight to focus on current issues and challenges. The briefing covers: why…
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Supporting adults and others with dyslexia
Lemos and Crane have a part of their website specifically supporting those who have literacy needs. Its free to join up and get information…
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Virtual assistant in Brent saves £17k
Brent LBC has installed a virtual assistant to welcome visitors to its registration and nationality service. Expected to save Brent £17,000 a year, the virtual…
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Housing Briefings on customer care
From social housing world writer Paul Levy – here is some intersting reading Here you will find short briefings on key issues for leaders…
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Socially hearted and commercially minded – report
Housing associations must forge new relationships with their tenants to help with increasingly squeezed finances, according to a report released today. A report by…
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Can we learn from Tesco on how we treat our customners?
Tesco has more than 12 million Clubcard customers. These shoppers unwittingly provide Tesco with around 5bn items of data every week, which Tesco sells…
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New guidance on domestic abuse
The definition of domestic abuse has been widened to cover psychological intimidation and controlling behaviour and apply to victims under the age 18. It…
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Improving your customer service
Here is the latest advice from CIH about improving your customer service Remember this is a cross cutting regulatory standard and applies across the services provdied…
