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Article
HACT report on resident satisfaction and customer Insight
Here is the much awaited HACT report. HACT findings highlight two key issues for the future of customer satisfaction: • First, rather than collect…
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Article
ALMOs say it is hard to get HMRC data to introduce Pay to Stay
Arm’s-length management organisations (ALMOs) are asking for changes to enable them to access tenants’ income data in order to ensure correct rent-setting under Pay to…
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Article
HAs reclassified as public bodies
English housing associations are part of the public sector for the purposes of national accounts, The news came in a review by the Office for…
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HCA statistaical release
The SDR collects data on stock size, types, location and rents at 31 March each year, and data on sales and acquisitions made between…
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Article
Data Protection – the do’s and dont’s
How can housing organisations use data to prevent and detect social housing fraud while making sure they abide by the laws of the Data…
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Article
Report calls for Local Govt digital service
The creation of a Local Government Digital Service (LGDS) and the expansion of free WiFi across public spaces are among the key proposals in…
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Article
Defamation Act 2013 an serious harm
As of 1 January 2014, the Defamation Act 2013 (the “Act”) introduced a “serious harm” threshold to determine whether a statement is defamatory. The…
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Article
Visual data is better
Local government leaders recently have encountered a long cycle of shortages. From job cuts to budget reductions, inspiring local communities has been challenging for…
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Article
Duty of Candour
As complaints over standards of adult care double, John Turner, Regulatory Law Lead at Anthony Collins Solicitors examines the new “Duty of Candour” for…
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Article
IPPR 2013 Policy Impact 2013
IPPR have published their policy impact in 2013 Here it is: On energy policy – rarely out of the news this year – IPPR…
