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Article
Examples of better value from efficient maintenance
At a time when social landlords must look for efficiency savings without reducing quality, it is crucial to look around and see how others…
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Article
Briefing on use of technology in responsive repairs
Over the last decade the pace of change in technology has been momentous. A shift has occurred in the way consumers interact and communicate…
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Article
Right first time repairs
Another useful guide from the CIH and a popular scrutiny topic for tenants How to carry out repairs – on time, first time…
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Article
Getting your repairs right first time
The CIH has produced another useful guide to repairs with Mears How to carry out repairs – on time, first time The completion of…
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Article
Landlords urged to sign up to the repairs charter
For so long the ‘Cinderella’ service, repairs and maintenance is experiencing a new dawn. CIH has been helping to drive this new emphasis on…
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Article
How to – deliver VFM repairs
A good repairs service is one of the most important services provided by a landlord, to tenants. Repeated surveys show that it is also…
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Article
Board members and Contract Management
Andy Ballard shows us the role of Boards in Contract management, but these lessons can also apply to staff and active tenants The role…
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Article
Repairs and Maintenance – What’s happening?
The CIH has produced this useful guide on the latest thinking and good practice in repairs and maintenance Housing Practice Repairs and maintenance Dec…
