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Complaints
We heard a lot in the RSH consumer regulation review about complaints management – getting it right to build the trust and confidence of…
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Consultation on the built environment
Here is some useful information on engaging and co-creating in the build environment and transport/travel from our friends at Common Place: CP White Paper-Co…
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Consulting Young People
Here is a useful report from our friends at Common Place aimed at engaging and consulting community members 😉 under 55! Young-people-report…
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Community building
Here is a useful document from the experience of 18 community building projects: Ebook – 2019 Community Predictions…
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NHF Great Places report
Here is the much awaited response from the great places commission NHF_Great-Places_Report_Online_FINAL “Housing associations are significant economic players across the Midlands and the North.…
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Linking governance with value and financial performance
Here is a report from Grant Thornton, sharing experience Grant Thornton tell us how they have reviewed over a number of years the work of…
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Consultation on no fault evictions
This government consultation on section 21 removal (no fault evictions) closes early Oct. The consultation can be found here.…
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Consumer regulatory Standards review 2018-19
Here is the review . It includes case studies and key messages for reporting breaches of consumer regulation, assurance through governance of compliance and…
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Scrutiny.Net 3rd July 2019
Here is the agenda Agenda Scrutiny.Net GPHG 3.7.19. docx Here are the presentations Consumer regulation Consumer regulation and Hackitt – where are we Yvonne…
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Big society – access to community information and grants update – April 2019
Here is the update from the government in April 2019: Contents New Youth Charter to support young people across the country Social Investment Tax…
