• Amicus Horizon, Co-Regulatory Champions

  AmicusHorizon shared their experience and provided top tips at our scrutiny conference in Norwich, 8th June 2011.…

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• Community Gateway, Co-Regulatory Champions

  Preston Community Gateway Scrutiny Panel hints and tips, Effective Scrutiny Conference, Liverpool, March 2011…

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• Helena Partnerships, Co-Regulatory Champions

  Helena Partnerships and Customer Excellence Panel presentation from our London Scrutiny Conference, 7th June 2011.…

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• Soha, Co-regulatory Champions

  Soha‘s slides from SEP conference, Liverpool, March 2011…

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• Co-regulatory Structures – Good Practice Examples

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• Proposed changes in complaints resolution

  ComplaintsReform-RafaelRunco…

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• Norwich Conference Slides

  If you couldn’t make it to our Norwich Conference or just need to review the presentations again you can download all of them below:…

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• London Conference Slides

  Our recent London conference was a huge success, if you missed any of the presentations we’ve added all our slides below for our members…

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• Tenant Scrutiny Conference Slides

  Our conference on 11th March 2011 was well attended by tenants and officers from around the country. Key speakers included Graeme Foster, TSA and…

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