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Evaluating your landlords performance
Its one of the things that staff, managers and tenants struggle with Here is a presentation from Community Gatway Scrutiny Group at Preston who…
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Writing reports and presenting information to senior staff and Boards
Soha Housing co-regulatory champions explain their route to getting the message across, being heard and getting results: Tenants writing and presenting their own reports…
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Tenant Cashback – the lastest from 2 of the 3 pilots
Tenants will be able to opt out of their tenancy agreement repairs shortly and get money back from their landlord. is this a good…
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Recruiting residents to scrutiny panels
Salix Homes Customer Panel have long been known for excellence in scrutiny. they proved it again recently by achieving the SEP Gold Scrutiny Accreditation Here…
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Involving young people
SEP held a conference on involving young people on 21st November in Halton Here is some of the advice given on the day from…
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Involving tenants through social media
Its not easy to reach out to everyone For those under 35 and an increasing number of us that are over that tender age,…
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For when you can’t send everyone on a course
It is hard when only one or two members of a group can attend a course. It is hard for landlords to send more…
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Resident self assessment of skills
We recently designed a proforma whihc you might find useful to test the skills which residents felt they needed for scrutiny. It is equally…
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Confidentiality Agreement
Here is one which one of our landlords are using and prepared to share. We hope you find it useful. They use it for mystery…
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Letter Mystery Shopping
We are always here to help you cut corners You will need to amend this proforma for your own use, but this might get…
