Hi everyone. Thanks for supporting the meeting.
In a more packed than ever programme for which we thank EDH for hosting….
Here are the presentations and notes.
S Net slides 22nd July
New policies, regulation and the Budget – what does it mean for involvement and what consultation might be necessary?
We discussed the Conservative election promise and the budget, new deep dive inspections and plans to share this with customers.
The budget and the new government have brought a number of orgaisatiosn to the fore to share their views on this. Here are some of them – there is more on this website:
Summer 2015 Budget Briefing
What you need to know about the summer budget 2015
We agreed a proactve approach might be necesary to show the worth of CI given the inevitable cuts due to rent reductions and deep dive inspections:
Staff could be:
- sharing information on the budget and election outcomes on houisng – housing policy discussions with customers
- being proactive on the VFM approach on consultation
- considering surveys as a consultation tool
- reviewing out of date cusotmer involvement methods and removing them whilst continuing to meet the standards
- consulting on cuts to services, to potect the services tenants appreciate and remove waste, whilst still maintaining the standards
- consulting teanants and supporting them through any merger vote where the stock is to be transfered wholly and a change in landlord is offered
On deep dive inspections, we discussed that these might come from regulatory concern on VFM and also from compliants, which might include consumer standards – and the tenant involvement standard.
We discussed some of the latest regulation which detail this some more:
2015-06-19_Regulating_the_standards
Guidance_on_Approach_to_Intervention__Enforcement_and_Powers
……………..and the latest regulatory report on judgemnts which have not gone the right way for hosuing providers:
With_the_Benefit_of_Hindsight_FINAL
We discussed the 6 week notice of the inspection and the in depth work completed in the 2 pilots at London and Quadrant and also St Vincents HA.
We are not clear yet if the depp dive inclues tenant meetings – this may depend on the reasn and focus of the deep dive.
It is not clear who will pay – the HCA still has the ability to charge the landlord for their intervention work.
Staff reported a bit more interest in invlvemnt since social value as that brought in more dividends (non cashable).
New thinking on involvement
Also part of the slides above – we discussed:
Family Mosaic report – what changes might mean for involvement
At out last meeting, we discussed the tenants leading change and the Orbit report on Success, Satisfaction and Scrutiny.
At this meeting we discussed the above report – the role of surveys now and the move away from measuring those involved in numbers, the role of tenants getting invove dn what they are interested in in neighbourhoods, rather than formal panels and cusotmers as commuity researchers. We also discussed the work which HACT is doing to anlayse and improve STAR and the offer made by HACT to include S Net in this consultation.
Picking up on changes proposed by landlords
We discussed the inititiaves out there now, including land trusts, self build, volunteering thorugh iititives like Sunday Assembly and Uprising, use of comedians in helping discussions on local ASB, DIY and decorating skills for cusotmers, evening meetings and door knocking as the mainstay of CI Officer work and the change in neihgbourhoods for HOs with smaller patches to get closer to the cusotmer and build trust. We also observed interns getting involved in community investment work, though we did have a comment that landlords might pull back on this as they managed the rent reduction.
Asking people to volunteer and having a contract and role profile is seen as a useful way to attract involved customers and to support them into work.
Feedback surveys and STAR Surveys – changes proposed by HACT and how to get involved in the pilots
We had a long chat on the pros and cons of surveys, what they might be used for and what they might not be suited to. We shared the work of th mesurg involvement results so far on what was being measured on CI and what went to Board.
Incomunities led the way in giving information for their neighbourhood committees on activity on involvement.
Engagement conferences
Anyone wishing to volunteer a grat project for display at the CI conference – 3rd Nov contact me
We discssed the need for leadership/chairing skills to enhance relationship management and to creaet a new working envirnment for CI
We agreed that a CI officer unconference might be best in 2016, or in December when the extent of impact of the budget was known.
We agreed to park the complaints tenant unconference – to enable it not to clash wiht the TP conference on 3rd Nov.
We agreed that in house training was expected for those new to scrutiny groups.
We agreed there was no requirement for WR training due to the odler age range of invoolved tenants.
On the Couch
Also part of the slides above – we discussed:
Car insurance for customers
This was raised by Incommunities when a tenants chose to share transport with another tenant. Investigations revealed that the tenant claiming mileage needed business insurance and given the additional cost, there was discussion on an enhaned mileage rate.
Many staff also carrry customers to meetings. the issue was if an accident or injury occured – woudl the cusotmer claim from the other tenant or was the landlord culpable.
Data Protection – we discussed the need for confideintiality agreements for new tenants and refresher training for existing tenants. information can be shared wiht volunteers but only for the purpose of their volunteering. If names and contact details are not necesary or any other data you share – do not give it out!
If this is an area of interest – see my presentation to S.Net in Liverpool in 2013/14 on this website.
Measuring Involvement – results from the project so far –
Here are the results to date
Measuring the Real Value May 2015 Draft V7 July 20
HAT have agreed to support our project as they intend to do some work on commuity investment in the Autumn. Yvonne to discuss in more detail with HACT next week.
Any late joiners contact Yvonne immediately.
Appreciative enquiry as a tool for engaging in neighbourhoods
This is a tool which is realy useful for neighbourhood identification of issues. The tool asks teants to dream outside the box of what a good community would look like an takes a step approach – all covered in one day on how you might get there.
Give me a ring if you want to discuss this further – its something we used to use at the Audit Commission quite alot on Supporting People enquiries.
Appreciative enquiry
AOB
Appraisals by tenant chairs – this is not completed by any of the members. Incomunties do appraisals as staff on all tenants, they have no chairs. – the forms from this and from Habinteg are on this site from the last meeting in Bury in April 2015.
Our Forthcoming Training with discounts for members – see website
- Latest training offers on leadership and Unconferences – Sept to Dec – pick and mix
- Complaint Panels conference – 2016
- Staff unconference 2015/16 _Dec or Jan?
Future topics, speakers and venues
We agreed we needed more time for discussion at the next meeting.
- Wednesday 14th October – Habinteg – this venue might change as the new building may not be ready – so we might need to move matters back a month or two. Watch this space.
- Wednesday 27th January 2016 – Magenta