Thanks to WVHT for hosting in sunny Cheshire
This post was updated on 20.2.19, with the latest information from the originally names transparency charter
The Hackitt report into Grenfell Tower – Resident Voice actions
The report into the fire at Grenfell Tower suggested changes in hearing from residents and a few new regulations to support this – not only for high rise buildings!
Yvonne ran through some of the specifics on recommendations about the resident voice, followed by a discussion on any changes already completed and planned by landlords.
Here is the presentation:
Hackitt – Residents Voice S.Net 2018pptx
We discussed some examples of good practice on digital enlightenment – see the slides and agreed to invite Michael from Stickyworld to a future meeting
Impact reporting – the theory and the practice
Matt Haworth (Reason Digital & Impact Co-Founder) Bethan Williams (Impact reporting) and Jamie Dickinson, Head of Social Value (Places for People)
Some HAs had purchased “Impact” to help them understand the impact of their work on customer engagement and the value this brings. Bethan and Jamie demonstrated the tool and explain how it works in practice at PFP.
The presentation was too big to download to the site, message me and i can try and send it to you. – sorry about that!
It follows your supply chain and your work with tenants
Impact had done a great deal of work in the public and private sector on gathering social responsibility information, including the BBC, they have written a digital app to collect social responsibility/impact data, which was demo’d and seems easy to use and to tailor to your workforce.
It includes the ability to collect data from social housing and supported housing work, leisure centre sponsorship and the provision of affordable housing, financial and other inclusion, other interventions, so all staff can engage and capture data and VFM work on efficiency as well as carbon footprint information. it enables stories to be captured and shared to provide real examples of the difference made by landlords. you can also add snaps shots of work which is picked up in an easy summary dashboard of how the day job makes a difference. (Monthly subscription and no up front costs)
Here are Matt’s contact details, he would be happy to demo it in your own org
MATT HAWORTH, Co-founder
matt.haworth@reasondigital.com
Places for People attended and explained how they used the programme across all staff.
Generally they use the HACT model of social impact and capture this on a mobile phone app – all staff are involved and date collection is easy as it links to the day job.
Transparency and Accountability – a Customer Charter?
Yvonne shared some information from other transparency charters relating to accountability and give an update of some of the work already being done in the sector on this. Followed by a discussion. The NHF have commissioned Centre for Public Scrutiny (CFPS) to do a price fo work to scan other sectors for work on transparency following criticisms of the sector one year on that there has been little response to Grenfell.
Here is the report:
Offer_For_Tenants_discussion_paper_-_web
The consultation was open for about 6 weeks and is intended to be followed up with further consultation, the NHF was under pressure to act quickly to get this out. we agreed summer consultation had been a missed opportunity
Here is the presentation
Transparency S.Net 4th July YD
There was general support for the work but a feeling that what gets measured gets done and whether this would be forgotten in years to come.
generally they felt that active tenant would be disappointed by the lack of legislation and regulation and this would be without teeth.
UPDATE – TOGETHER WITH TENANTS
On 19th March 2018, the 2nd consultation paper has emerged, here is the paper:
Together_with_Tenants_-_draft_plan_190219_CLEAN
The closing date for consultation is mid April, so we will discuss this at the next S.Net meeting, but you may also wish to pick this up with your tenants and residents and your EMT and Board. whilst it is an NHF initiative from the NHF – there is no problem in this going multi tenure surely?
On the Couch
Incommunities requested support from the group
This is the summary of feedback discussed:
Estate Walkabouts
- Fire safety – Tenant scrutiny – Trafford Housing Trust
THT have set up a specific high rise group. Things were going well and it was less of a meeting which got sidetracked and the new group were very focussed. They asked for examples of other similar projects.
Leeds has a long standing HR group and have a post Grenfell plan for their 60+ tower blocks which they are happy to share with the group.
- A new deal for tenants – Human City (YD)
Yvonne drew attention to this report, which is not yet published and focused on stigma of social housing
The report has not yet been published – keep an eye on the Human City website
Reports
Post Green Paper
Yvonne to call an Unconference
Future meetings for 2018/19
Thursday 4th October, Trafford Housing Trust, 10.30-2.30
- Qualtrics
- HACT customer satisfaction report – not yet released
- Green paper on Housing and its impact