Index of /wp-content/uploads/2014/06

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[PARENTDIR]Parent Directory  -  
[ ]Soha-tenants_forum_march13-action-tracker.pdf2014-06-22 16:18 5.0K 
[IMG]Sway-logo-150x150.jpg2016-07-10 15:59 6.8K 
[ ]Soha-TI-Rpt2-Response-Dec07-v1.pdf2014-06-22 16:18 7.5K 
[IMG]Sway-logo-234x154.jpg2016-07-10 15:59 9.9K 
[IMG]Sway-logo-300x132.jpg2016-07-10 15:59 11K 
[ ]Soha-TI-Rpt3-Response-Sept07-v1.pdf2014-06-22 16:18 13K 
[IMG]Sway-logo-313x186.jpg2016-07-10 15:59 13K 
[ ]Soha-TI-Rpt-1-Response-Dec07-v1.pdf2014-06-22 16:18 14K 
[ ]Croydon-hsp-flyer.pdf2014-06-22 16:03 14K 
[ ]Soha-scrutiny_report_local_offers.pdf2014-06-22 16:17 15K 
[ ]GGHT-FAQ_Tenant_Participation.pdf2014-06-21 09:15 16K 
[ ]Croydon-resinspectinfo.pdf2014-06-22 16:04 16K 
[ ]CONFIDENTIALITY-AGREEMENT-for-Erimus.docx2014-06-23 07:50 18K 
[ ]Croydon-Scrutiny-Terms-of-Ref.pdf2014-06-22 16:04 19K 
[ ]LMH-ASB-Scrutiny-Action-Plan-040312.docx2014-06-22 16:12 20K 
[ ]Croydon-ContactCentre_AP_July13.pdf2014-06-22 16:03 22K 
[ ]Croydon-HDisability-Panel_100713.pdf2014-06-22 16:03 24K 
[ ]Soha-scrutiny_report-response_to_housing_regulation_changes.pdf2014-06-22 16:17 25K 
[ ]IRG_CT_RISK_ASSESSMENT.docx2014-06-23 07:48 27K 
[ ]West-Lancs-T-R-forum-code-of-conduct.pdf2014-06-21 09:23 27K 
[ ]Croydon-cherrytree-Survey-2011.pdf2014-06-22 16:02 29K 
[ ]Alliance-Homes-and-ASP-CONFIDENTIALITY-AGREEMENT-Final.doc2014-06-22 16:00 30K 
[ ]Croydon-hdp-constitution.pdf2014-06-22 16:03 31K 
[IMG]Sway-logo-768x338.jpg2016-07-10 15:59 32K 
[ ]Richmondshire-Involve-actionplan.pdf2014-06-22 16:13 33K 
[ ]Croydon-HSFNorth_100713.pdf2014-06-22 16:03 34K 
[ ]Richmondshire-Tenant_Panel_Action_Plan10-12.pdf2014-06-21 09:20 35K 
[ ]Richmonshire-Tenant_Panel_Action_Plan-2010-12.pdf2014-06-22 16:14 35K 
[ ]Croydon-Grounds_Maintenance_Survey-Summer-2011.pdf2014-06-22 16:03 40K 
[ ]Alliance-Role-Profile-ASP-Final.docx2014-06-22 16:00 42K 
[ ]Vela-Customer-Scrutiny-Panel-confidentiality-agree.doc2014-06-22 16:10 44K 
[ ]Alliance-ASP-COC-Final.docx2014-06-22 16:00 44K 
[IMG]Sway-logo-1024x451.jpg2016-07-10 15:59 44K 
[ ]Vela-Customer-Scrutiny-Panel-role.docx2014-06-22 16:10 46K 
[ ]GGHT-Scrutiny-Panel-minutes-June-2012.pdf2014-06-22 16:08 49K 
[ ]Crydon-NServices-Survey-2011.pdf2014-06-22 16:01 51K 
[ ]Vela-Customer-Scrutiny-Panel-TOR.docx2014-06-22 16:10 51K 
[ ]Green-Square-Resident-Scrutiny-Panel-ServiceStatement.pdf2014-06-21 09:16 53K 
[ ]Alliance-TOR-Scrutiny-Panel-Final.docx2014-06-22 16:00 53K 
[ ]IRG_CT_KLOE_Working_Document.docx2014-06-23 07:48 58K 
[ ]Southway-Model-Constitution.doc2016-07-10 15:56 59K 
[ ]Vela-Customer-Scrutiny-Panel-Code-of-Conduct.docx.doc2014-06-22 16:10 60K 
[ ]Croydon-leaseholder_survey13.pdf2014-06-22 16:04 62K 
[ ]Croydon-Income_Scrutiny-AP-2013.pdf2014-06-22 16:04 63K 
[ ]GGHT_Customer_Involvement_Statement-1.pdf2014-06-21 09:16 63K 
[ ]GGHT_Customer_Involvement_Statement.pdf2014-06-21 09:16 63K 
[ ]GGHT-001-Scrutiny-Panel-minutes-May-2012.pdf2014-06-22 16:07 64K 
[ ]GGHT-Scrutiny-Panel-Minutes-December-2013.pdf2014-06-22 16:08 64K 
[ ]East-Durham-Item-05-CIIP-Voids-Report-25-10-12.pdf2014-06-22 16:05 69K 
[ ]Erimus-Scrutiny-Panel-C-of-C-Between-Panel-Members-1.doc2014-06-23 07:48 70K 
[ ]Croydon-Sheltered-HP-270313.pdf2014-06-22 16:04 70K 
[ ]IRG_CT_Report_Final_Version.docx2014-06-23 07:48 72K 
[ ]East-Durham-Estate-Management-action-plan.pdf2014-06-22 16:05 73K 
[ ]East-Durham-Estate-Management-progress-report-Nov-11.pdf2014-06-22 16:05 73K 
[ ]Croydon-H-Disability-Panel_120314.pdf2014-06-22 16:03 74K 
[ ]Calico-185-RAISECCandReceptionExecAgreedActionPlanBoard.pdf2014-06-22 16:02 76K 
[ ]Soha-TI-Rpt4-Planned-Maintenance-Nov07-v1.pdf2014-06-22 16:18 77K 
[ ]Erimus-Scrutiny-Panel-Code-of-Conduct.doc2014-06-23 07:48 78K 
[ ]Richmondshire-tenantinvolvementagreement.pdf2014-06-22 16:13 78K 
[ ]Richmonshire-tenantinvolvementagreement.pdf2014-06-21 09:20 78K 
[ ]Croydon-SHP_061113.pdf2014-06-22 16:04 80K 
[ ]Croydon-Sheltered-Housing-Panel_250314.pdf2014-06-22 16:04 82K 
[ ]GGHt-Scrutiny-Meetings-13.02.13.pdf2014-06-22 16:07 83K 
[ ]Halton-Housing-Trust-TRA-Partnership-agreement.pdf2014-06-21 09:17 83K 
[ ]GGHT-Panel-of-Excellence-and-Scrutiny-8.8.12.pdf2014-06-22 16:07 84K 
[ ]Vela-VIP-Impact-Regen-Victoria.docx2014-06-22 16:12 85K 
[ ]IRG_Methodology.docx2014-06-23 07:48 88K 
[ ]Green-Square-Resident_Inspectors.pdf2014-06-21 09:16 88K 
[ ]Erimus-Internal-coordinator-2.doc2014-06-22 16:06 89K 
[ ]Soha-ti_short_notice_repairs.pdf2014-06-21 09:21 90K 
[ ]Peak-Plains-Challenge-Grp-Minutes-260913.docx2014-06-22 16:13 90K 
[ ]GGHT-Scrutiny-Panel-Minutes-24-April-2013.pdf2014-06-22 16:08 91K 
[ ]Guiness-Governance-Structure-May-2013.pdf2014-06-22 16:08 91K 
[ ]Peak-Plains-Challenge-Grp-minutes-200613.docx2014-06-22 16:13 91K 
[ ]Peak-Plains-Challenge-Grp-Minutes-241013.docx2014-06-22 16:13 91K 
[ ]Peak-Plains-Challenge-Grp-minutes-250713.docx2014-06-22 16:13 91K 
[ ]Peak-Plains-Challenge-Grp-minutes-221113.docx2014-06-22 16:13 92K 
[ ]East-Durham-ASB-action-plan.pdf2014-06-22 16:05 92K 
[ ]East-durham-Board-Report-on-communuication-on-repairs.pdf2014-06-22 16:05 92K 
[ ]West-Lancs-tenant-involvement-strategy-summary.pdf2014-06-21 09:23 93K 
[ ]Peak-Plains-Challenge-Grp-minutes-20-02-14.docx2014-06-22 16:13 93K 
[ ]Peak-Plains-Challenge-Grp-minutes-300114.docx2014-06-22 16:13 94K 
[ ]Peak-Plains-Challenge-Grp-minutes-290813.docx2014-06-22 16:13 94K 
[ ]Wythenshaw-HT-Involvement-Strategy-Oct-13.pdf2014-06-21 09:23 94K 
[ ]GGHT-Scrutiny_Panel_Minutes_October_2012.pdf2014-06-22 16:08 94K 
[ ]Four-HG-South_Panel_Action_Plan-2014.pdf2014-06-22 16:07 94K 
[ ]Peak-Plains-Challenge-Grp-minutes-20-03-14.docx2014-06-22 16:13 95K 
[ ]Sevenside-Linkages_Project___twelve_month_review.pdf2014-06-22 16:14 95K 
[ ]Erimus-External-coordinator-2.doc2014-06-22 16:05 96K 
[ ]Croydon-Resident_inspector_training_gives_new_power_to_residents_RRSO.pdf2014-06-22 16:04 98K 
[ ]Peak-Plains-Challenge-Grp-minutes-24-04-14-amended-1.docx2014-06-22 16:13 100K 
[ ]Cheshire-Peaks-Plains-minutes-24-04-14-amended-.docx2014-06-21 09:14 100K 
[ ]Vela-VIP-Impact-Regen-Belle-Vue.docx2014-06-22 16:12 100K 
[ ]Soha-tracker-report-tenant_inspectors_nov12.pdf2014-06-22 16:18 100K 
[ ]Soha-TI-Rpt2-Voids-Inspection-May07-v1-.pdf2014-06-22 16:18 100K 
[ ]Blackpool-complaints-report-action-plan.doc2014-06-22 16:01 101K 
[ ]East-Durham-Action-Plan-on-communication-of-repairs.pdf2014-06-22 16:05 102K 
[ ]Aster-Final-COC.docx2014-06-22 16:01 105K 
[ ]East-Durham-Complaints-action-plan-01-03-2013-Version-6.pdf2014-06-22 16:05 105K 
[ ]Aster-Job-Profile-CSP-final-version-8-February-2013.docx2014-06-22 16:01 106K 
[ ]GGHT-Scrutiny-Panel-minutes-11.07.12.pdf2014-06-22 16:07 106K 
[ ]GGHT-Panel-of-Excellence-and-Scrutiny-Minutes-Aug-2013.pdf2014-06-22 16:07 106K 
[ ]Aster-Job-Profile-Customer-Boards-final-version-8-February-2013.docx2014-06-22 16:00 108K 
[ ]Soha-TI-Rpt6-Service-Charges-Dec08-v1.pdf2014-06-22 16:18 109K 
[ ]Soha-Scrutiny-Welfare_Reform_Report.pdf2014-06-22 16:17 109K 
[ ]East-Durham-Estate-Management-report.pdf2014-06-22 16:05 109K 
[ ]Aster-Customer-Board-Terms-of-Reference-Final-Version-8-February-2013.docx2014-06-22 16:01 110K 
[ ]Croydon-scrutiny_contact_centre-report-Nov-2012.pdf2014-06-22 16:04 110K 
[ ]Aster-Group-wide-Customer-Scrutiny-Panel-final-version-8-February-2013.docx2014-06-22 16:01 110K 
[ ]Vela-VIP-High-Rise-Support-Service.docx2014-06-22 16:12 111K 
[ ]Croydon-Housing-Service-Forum_Action-Plan_290114.pdf2014-06-22 16:03 113K 
[ ]East-Durham-Complaints-report-Version-4-01-03-13.pdf2014-06-22 16:05 113K 
[ ]Soha-TI-Rpt1-Repairs-Inspection-Feb07-v1.pdf2014-06-22 16:18 115K 
[ ]THT-Terms-of-Reference-for-Quality-and-Insight-Panel-v5.doc2014-06-22 16:19 116K 
[ ]GGHT-Panel-of-Excellence-and-Scrutiny-Minutes-9-October-2013.pdf2014-06-22 16:07 116K 
[ ]TV-Final-report-on-complaints-to-Board.doc2014-06-23 07:49 118K 
[ ]GGHT-Scrutiny-Panel-Minutes-November-2013.pdf2014-06-22 16:08 122K 
[ ]East-Durham-ASB-report.pdf2014-06-22 16:05 127K 
[ ]LMH-ASB-report.pdf2014-06-22 16:12 127K 
[ ]GGHT-Scrutiny_Panel_Minutes_November_2012.pdf2014-06-22 16:08 128K 
[ ]GGHT-Scrutiny-Panel-Minutes-Feb-2014.pdf2014-06-22 16:08 128K 
[ ]GGHT-Scrutiny_Panel_Minutes_December_2012.pdf2014-06-22 16:08 129K 
[ ]Fabrick-Erimus-Scrutiny-of-Complaints-Final-Report.doc2014-06-23 07:48 131K 
[ ]GGHT-Scrutiny-Panel-Minutes-10-July-2013.pdf2014-06-22 16:07 134K 
[ ]East-Durham-Item-05-App-A-Voids-action-plan.pdf2014-06-22 16:05 135K 
[ ]THT-Code-of-Conduct-Board-QIP-Community-Panel-Members.doc2014-06-22 16:18 136K 
[ ]GGHT-Scrutiny-Minutes-27.03.13.pdf2014-06-22 16:07 137K 
[ ]GGHT-PEAs-minutes-Sept-2013.pdf2014-06-22 16:07 139K 
[ ]Sheffield-CC-Notes-25-Feb-2013-The-opportunity-to-have-my-say.doc2014-06-21 09:20 140K 
[ ]Cheshire-Peaks-Plains-Report-Grounds-Maintenance-4.docm2014-06-21 09:14 141K 
[ ]P-P-Challenge-Grp-Report-Grounds-Maintenance-4-1.docm2014-06-22 16:13 141K 
[ ]GGHT-Scrutiny-Minutes-9-January-2013.pdf2014-06-22 16:07 142K 
[ ]GGHT-Panel-of-Excellence-and-Scrutiny-12.09.2012.pdf2014-06-22 16:07 144K 
[ ]IRG-Methodology-Project-3-V2.docx2014-06-23 07:48 147K 
[ ]Soha-scrutiny_review_complaints_2012.pdf2014-06-22 16:17 150K 
[ ]Soha-TI-Rpt5-Estates-Maintenance-June08.pdf2014-06-22 16:18 155K 
[ ]Four-HG-North_Panel_Action_Plan-2014.pdf2014-06-22 16:07 156K 
[ ]West-Lancs-tenant-involvement-strategy.pdf2014-06-21 09:23 156K 
[ ]Questionnaire-Working-Document-Tristar.docx2014-06-23 07:48 157K 
[ ]Calico-184-RAISEScrutinyreportNov2010-CallCentreReception.pdf2014-06-22 16:02 163K 
[ ]GGHT-Scrutiny-Panel-Minutes-Jan-2014.pdf2014-06-22 16:08 164K 
[ ]GGHT-Scrutiny-Panel-Minutes-12-June-2013.pdf2014-06-22 16:07 167K 
[ ]CoB-recommendations_June2014.pdf2014-06-23 08:15 171K 
[ ]Soha-ASB_scrutiny_report_soha_response.pdf2014-06-22 16:16 173K 
[ ]CBHA-resident-scrutiny-panel-eceib-management-response.pdf2014-06-22 16:02 175K 
[ ]Soha-tenant_inspectors_short_notice_inspection-2013.pdf2014-06-21 09:21 175K 
[ ]Helena-2010-Green-Space-Service-Review.pdf2014-06-22 16:09 179K 
[ ]Soha-ASB_scrutiny_report.pdf2014-06-22 16:16 180K 
[ ]GGHT-Scrutiny-Panel-Minutes-22-May-2013.pdf2014-06-22 16:07 181K 
[ ]Sevenside-July_2012__Strategies_Report.pdf2014-06-22 16:14 184K 
[ ]Sevenside-January_2013__Scrutiny_of_The_Key_Performance_Indicator__Percentage_of_New_Tenants_Visited_Within_The_Target_of_4_Weeks.pdf2014-06-22 16:14 184K 
[ ]Helena-2010-One-Call-Service-Review-Report.pdf2014-06-22 16:09 185K 
[ ]LHT-RI-Website-Customer-Experience2.pdf2014-06-21 09:19 188K 
[ ]Clearance_Tenant_Report_FINAL.pdf2014-06-03 22:59 191K 
[ ]Aster-CSP-Report-on-Mutual-Exchanges-17th-December-2013.doc2014-06-22 16:01 195K 
[ ]Trafford-Housing-Trust-QIP-report-with-extended-timescale-for-preliminary-action-plan-to-go-to-the-management-team.doc2014-06-22 16:19 195K 
[ ]Soha-scrutiny_review_voids_service.pdf2014-06-22 16:17 196K 
[ ]Severnside-Housing-2009_10__Resident_Involvement_Statement.pdf2014-06-21 09:20 197K 
[ ]Croydon-Careline-Survey-2012_.pdf2014-06-22 16:02 197K 
[ ]Questionnaire-Working-Document-H-H.docx2014-06-23 07:48 199K 
[ ]New-Charter-2012-Customer-Access-Strategy-FINAL-SEPT2012-21.pdf2014-06-21 09:19 201K 
[ ]LHT-RI-Website-AMP2.pdf2014-06-21 09:18 205K 
[ ]Helena-2009-Repairs-and-Maintenance-Service-Review.pdf2014-06-22 16:08 205K 
[ ]Green-Square-RSP-Minutes-Apr14.pdf2014-06-21 09:16 206K 
[ ]Helena-2009-Anti-social-Behaviour-Service-Review-Report.pdf2014-06-22 16:08 208K 
[ ]Helena-ASB-Service-Review-Report-November-09.pdf2014-06-22 16:05 208K 
[ ]LMH-A-guide-for-setting-up-a-TARA.pdf2014-06-21 09:19 208K 
[ ]Sevenside-Housing-July_2012__Linkages_Project.pdf2014-06-22 16:14 209K 
[ ]Soha-Action-Tracker-scrutiny_june13.pdf2014-06-22 16:16 210K 
[ ]LHT-RI-Website-Welfare-Reform2.pdf2014-06-21 09:19 213K 
[ ]Soha-tenant_inspectors_open_door_inspection.pdf2014-06-22 16:18 215K 
[ ]Alliance-Summary-Complaint-Review.doc2014-06-22 16:00 216K 
[ ]Derwentside-Homes-Involving-You-Menu-of-Involvement.pdf2014-06-21 09:14 224K 
[ ]Blackpool-Complaints-and-Customer-Feedback-Report.doc2014-06-22 16:01 238K 
[ ]Soha-scrutiny_review_older_persons_housing_strategy.pdf2014-06-22 16:17 241K 
[ ]In-Communities-Resident-Involvement-Impact-Assessment-2013.pdf2014-06-21 09:18 265K 
[ ]West-Lancs-tenants-residents-forum-consitution.pdf2014-06-21 09:23 265K 
[ ]High-Peak-Borough-Council-Tenant-Involvement-Commitment.doc2014-06-21 09:18 266K 
[ ]Croydon-res-inspectors-grounds-maintenance-report-0711.pdf2014-06-22 16:04 266K 
[ ]Croydon-Want-to-start-a-residents-Group.rtf2014-06-22 16:05 269K 
[ ]Calico-938-RepairsFinalreport-asat21.11.12.pdf2014-06-22 16:02 270K 
[ ]Sheffield-Housing-Appendix-9-Recommendations.pdf2014-06-22 16:16 274K 
[ ]Calico-400-RAISEOPSreportandActionPlanFeb11-Final.pdf2014-06-22 16:02 284K 
[ ]Sheffield-ChallengeForChange_OUTCOMES_DEC12xn.pdf2014-06-22 16:16 286K 
[ ]Croydon-HSFSouth-240713.pdf2014-06-22 16:03 295K 
[ ]Croydon-Hireport-feb12.pdf2014-06-22 16:03 310K 
[ ]Sevenside-Strategies_Project___twelve_month_review.pdf2014-06-22 16:14 321K 
[ ]Soha-tenant_inspectors_grounds_maintenance-2013.pdf2014-06-21 09:21 327K 
[ ]Contour-CAST-and-Contour-Procedure-FINAL-DRAFT.pdf2014-06-22 16:02 333K 
[ ]Soha-TI-Rpt3-Resident-Involvement-July07-v1.pdf2014-06-22 16:18 335K 
[ ]Sevenside-Sign_Up_Pack_RI_s_Report.pdf2014-06-22 16:14 337K 
[ ]Severnside_Customer_Services_Audit_Report.pdf2014-06-22 16:14 342K 
[ ]Croydon-North_HSF-301013.pdf2014-06-22 16:04 357K 
[ ]Sheffield-Engage-Outcomes-and-recommendations.pdf2014-06-22 16:16 359K 
[ ]Croydon-housing-disability-panel-leaflet.pdf2014-06-22 16:03 360K 
[ ]Helena-2010-Customer-Charter-Service-Review-Report.pdf2014-06-22 16:08 362K 
[ ]Herereford-Involving-Our-Customers-opportunities.pdf2014-06-21 09:18 367K 
[ ]Croydon-South_HSF-201113.pdf2014-06-22 16:04 369K 
[ ]Aliance-ASP-Final-Version-for-Committee-of-Complaints-Scrutiny1.doc2014-06-23 07:50 372K 
[ ]Hereford-Involving-Our-Customers-Skils-and-Training.pdf2014-06-21 09:17 372K 
[ ]Aliance-ASP-Final-Version-for-Committee-of-Complaints-Scrutiny-1.doc2014-06-23 07:50 373K 
[ ]Aliance-ASP-Final-Version-for-Committee-of-Complaints-Scrutiny.doc2014-06-22 16:00 373K 
[ ]LMH-Complaints-and-Compliments-August-2013.pdf2014-06-21 09:19 375K 
[ ]Blackpool-TOWER-Confidentiality-Statement.doc2014-06-22 16:02 390K 
[ ]Blackpool-TOWER-Code-of-Conduct.doc2014-06-22 16:02 395K 
[ ]Blackpool-TOWER-Terms-of-Reference.doc2014-06-22 16:02 396K 
[ ]Habinteg-Customer_sevice_standards_July_2011.pdf2014-06-21 09:17 397K 
[ ]BCH-Interm-repairs-report-reviewed-by-tower-12-nov-FINAL-ONE.pdf2014-06-22 16:01 397K 
[ ]Blackpool-Interm-repairs-report-reviewed-by-tower-12-nov-FINAL-ONE.pdf2014-06-22 16:02 397K 
[ ]Guiness-News-from-the-Scrutiny-Council.pdf2014-06-22 16:08 400K 
[ ]Helena-2010-STATUS-Service-Review-Report.pdf2014-06-22 16:09 403K 
[ ]Richmondshire-Estate_walkabouts_poster.Spring_2014.pdf2014-06-22 16:13 418K 
[ ]CBHA-resident-scrutiny-eceib-final-report.pdf2014-06-21 09:14 419K 
[ ]LHT-RFT-final-reportapril14.pdf2014-06-21 09:18 468K 
[ ]tieddown_Aug2011_7878.pdf2014-06-07 14:00 502K 
[ ]Herefordshire-Customer-Challenge-Group-Final-Report-WR-2013.doc2014-06-22 16:12 528K 
[ ]LHT-ASB-Report-Final-Report-Sept-2013.pdf2014-06-21 09:18 604K 
[ ]Green-Square-SupportingVulnerableTenants-Report-Jan-2013.pdf2014-06-21 09:16 606K 
[ ]The-Reward-society.pdf2014-06-28 13:25 623K 
[ ]Helena-2013-Promises-Review-Report.pdf2014-06-22 16:05 668K 
[ ]Helena-2013-Empty-Properties-Service-Review-Report.pdf2014-06-22 16:10 682K 
[ ]Dale-Valley-Homes-customer_guarantees_leaflet_May_2014__3_.pdf2014-06-21 09:14 710K 
[ ]Southway-Have-Your-Say-Leaflet.pdf2014-06-21 09:11 724K 
[ ]Croydon-Incomescrutinyreport-Oct-2013.pdf2014-06-22 16:04 726K 
[ ]Welfare-Reform-briefing-April-2014.pdf2014-06-27 07:24 729K 
[ ]Four-Housing-Group-Customer_Engagement_Strategy.pdf2014-06-21 09:15 783K 
[ ]CBHA-report-to-residents-2013.pdf2014-06-21 09:14 797K 
[ ]Helena-2013-Complaints-Service-Review-Report.pdf2014-06-22 16:10 807K 
[IMG]Sway-logo.jpg2016-07-10 15:59 829K 
[ ]THT-Strategy.doc2014-06-22 16:18 846K 
[ ]Role-Profile-April-2014.docx2016-07-10 15:46 858K 
[ ]Code-of-Conduct-April-2014.docx2016-07-10 15:48 862K 
[ ]Terms-of-Reference-April-2014.docx2016-07-10 15:47 867K 
[ ]Confidentiality-Agreement-April-2014.doc2016-07-10 15:47 868K 
[ ]Wulvernpromises-explained-leaflet_low-res.pdf2014-06-21 09:23 894K 
[ ]Six-Town-Housing-DUMERS-sth-charter-web1.pdf2014-06-21 09:21 906K 
[ ]New-approaches-to-delivering-better-housing-options-for-older-people.pdf2014-06-26 21:49 921K 
[ ]UKHR-Briefing-2014-bookmarked.pdf2014-06-27 07:20 937K 
[ ]Bernicia-Resident-Involvement-v3.pdf2014-06-21 09:11 1.0M 
[ ]White-Paper-Talent-Analytics1.pdf2014-06-03 23:21 1.0M 
[ ]Helena-2012-Furnished-Accommodation-Service-Review-Report.pdf2014-06-22 16:10 1.0M 
[ ]Helena-2012-Aids-and-Adaptations-Service-Review-Report.pdf2014-06-22 16:10 1.0M 
[ ]Wulvern-Customer-involvement_low-res.pdf2014-06-21 09:22 1.0M 
[ ]Helena-2010-11-Complaints-Service-Review-Report.pdf2014-06-22 16:09 1.0M 
[ ]Helena-2011-Improvement-Work-Service-Review-Report.pdf2014-06-22 16:09 1.1M 
[ ]CBHA-residents_handbook.pdf2014-06-21 09:14 1.1M 
[ ]New-approaches-in-tackling-tenancy-fraud.pdf2014-06-07 14:05 1.2M 
[ ]Green-Square-InvolvementandEmpowerment-June-2012.pdf2014-06-21 09:16 1.2M 
[ ]Croydon-HousingSoundingBoardform2012.pdf2014-06-22 16:03 1.2M 
[ ]LMH-Customer-Involvement-Strategy.pdf2014-06-21 09:19 1.2M 
[ ]Alliance_Homes_Getting_Involved_8pp_FINAL.pdf2014-06-21 09:11 1.2M 
[ ]CBHA-engage-spring-2014.pdf2014-06-21 09:13 1.3M 
[ ]Contour-Homes-Resident-Engagement-Impact-Assessment-Report.pdf2014-06-21 09:14 1.3M 
[ ]HABINTEG_Tenant_involvement_brochure_web.pdf2014-06-21 09:17 1.3M 
[ ]GGHT-TP_Menu_of_Involvement_Postcard_2010.pdf2014-06-21 09:16 1.5M 
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