Index of /wp-content/uploads/2013/09

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[PARENTDIR]Parent Directory  -  
[ ]www.tenantadvisor.net_wp-content_uploads_2013_05_Terms-of-Reference.pdf2013-09-03 11:39 102K 
[ ]www.tenantadvisor.net_wp-content_uploads_2013_05_BCSA-Code-of-conduct-between-Members.pdf2013-09-03 11:39 80K 
[ ]www.tenantadvisor.net_wp-content_uploads_2012_04_QIP-Member-Recruitment-Info-Pack.pdf2013-09-03 12:09 222K 
[ ]www.tenantadvisor.net_wp-content_uploads_2012_04_CBHA-news-special-scrutiny-final.pdf2013-09-03 12:00 3.1M 
[ ]www.tenantadvisor.net_wp-content_uploads_2012_04_101887-THT-Xfactor-Bo484BC.pdf2013-09-03 12:09 620K 
[ ]www.tenantadvisor.net_wp-content_uploads_2012_02_Senate-Complaints-Scrutiny-Action-Plan-_formatted_.pdf2013-09-03 13:30 21K 
[ ]www.tenantadvisor.net_wp-content_uploads_2012_02_RAISE-Scrutiny-report-Nov-2010-_Call-Centre-Reception.pdf2013-09-03 12:46 150K 
[ ]www.tenantadvisor.net_wp-content_uploads_2012_02_Guide-to-resident-scrutiny.pdf2013-09-03 12:37 85K 
[ ]www.tenantadvisor.net_wp-content_uploads_2012_02_Estate-Management-report.pdf2013-09-03 12:37 104K 
[ ]www.tenantadvisor.net_wp-content_uploads_2012_02_Estate-Management-action-plan.pdf2013-09-03 12:37 58K 
[ ]www.tenantadvisor.net_wp-content_uploads_2012_02_Confidentiality-agreement.pdf2013-09-03 12:37 29K 
[ ]www.tenantadvisor.net_wp-content_uploads_2012_02_Code-of-Conduct.pdf2013-09-03 12:37 45K 
[ ]www.tenantadvisor.net_wp-content_uploads_2012_02_ASB-report.pdf2013-09-03 12:37 117K 
[ ]www.tenantadvisor.net_wp-content_uploads_2012_02_ASB-action-plan.pdf2013-09-03 12:37 82K 
[ ]www.tenantadvisor.net_wp-content_uploads_2011_05_Voids-Inspection-January-2011.pdf2013-09-04 08:29 2.7M 
[ ]www.tenantadvisor.net_wp-content_uploads_2011_05_Under-One-Roof-Application-Form-Dec-2010.pdf2013-09-04 08:30 796K 
[ ]www.tenantadvisor.net_wp-content_uploads_2011_05_STATUS-Service-Review-Report-May-20101.pdf2013-09-04 08:56 402K 
[ ]www.tenantadvisor.net_wp-content_uploads_2011_05_STATUS-Service-Review-Report-May-2010.pdf2013-09-04 08:31 402K 
[ ]www.tenantadvisor.net_wp-content_uploads_2011_05_One-Call-Mystery-Shop-2009.pdf2013-09-04 08:32 290K 
[ ]www.tenantadvisor.net_wp-content_uploads_2011_05_Green-Space-Service-Review-Jan10.pdf2013-09-04 08:33 178K 
[ ]www.tenantadvisor.net_wp-content_uploads_2011_05_Customer-Inspector-Void-Inspection-Report-2009.pdf2013-09-04 08:53 1.2M 
[ ]www.tenantadvisor.net_wp-content_uploads_2011_05_Customer-Inspector-Green-Space-Report-October-2009.pdf2013-09-04 08:36 1.8M 
[ ]www.tenantadvisor.net_wp-content_uploads_2011_05_Customer-Charter-Service-Review-Report-Sept-2010.pdf2013-09-04 08:55 361K 
[ ]www.tenantadvisor.net_wp-content_uploads_2011_05_Complaints-Mystery-Shop-1011.pdf2013-09-03 16:28 1.2M 
[ ]www.tenantadvisor.net_wp-content_uploads_2011_05_ASB-Service-Review-Report-November-09.pdf2013-09-03 16:23 207K 
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[IMG]sheffieldHomes.jpg2013-09-04 09:51 15K 
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[ ]on-the-front-foot_Sep2013_11290.pdf2013-09-22 15:12 1.9M 
[IMG]newCharterhousing.jpg2013-09-04 09:54 17K 
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[IMG]newCharterhousing-150x150.jpg2013-09-04 09:54 5.9K 
[ ]logo-LHT-and-ETHOS.docx2013-09-03 12:52 31K 
[IMG]jcha.png2013-09-04 09:17 7.5K 
[IMG]jcha-150x100.png2013-09-04 09:17 10K 
[IMG]in-communities.png2013-09-03 12:28 18K 
[IMG]hpch.png2013-09-04 09:40 4.6K 
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[IMG]halton.png2013-09-04 10:03 11K 
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[IMG]greensquare.png2013-09-04 09:29 7.7K 
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[IMG]goldengates_logo.jpg2013-10-24 13:20 18K 
[IMG]goldengates_logo-150x132.jpg2013-10-24 13:20 7.7K 
[IMG]fabrick-logo.gif2013-09-03 11:46 4.2K 
[ ]ethos-Code-of-Conduct.docx2013-09-03 12:52 40K 
[ ]complaints-senate-final-report-16-03-111.doc2013-09-03 13:30 162K 
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[IMG]calico.jpg2013-10-24 13:25 15K 
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[IMG]aster_comm.jpg2013-10-24 13:20 13K 
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[IMG]alliance_homes.jpg2013-10-24 13:23 15K 
[IMG]alliance_homes-150x132.jpg2013-10-24 13:23 5.5K 
[IMG]Wulvern-Housing.png2013-09-03 12:20 13K 
[IMG]Wulvern-Housing-150x113.png2013-09-03 12:20 8.1K 
[ ]Ways-to-get-involved-Sept-14-JC-v2.docx2015-01-02 17:07 147K 
[ ]Vela-CSP-action-plan-30th-June-2014-v9-FINAL.xlsx2014-07-02 19:19 70K 
[IMG]Untitled-1.png2013-09-04 09:44 15K 
[IMG]Untitled-1-234x150.png2013-09-04 09:44 17K 
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[ ]Terms_of_Reference1.doc2013-09-03 15:14 3.5M 
[ ]Terms-of-Reference.docx2013-09-04 08:31 67K 
[ ]Terms-of-Reference-for-Quality-and-Insight-Panel-v5-.doc2013-09-03 12:09 116K 
[ ]Terms-of-Reference-for-Quality-and-Insight-Panel-Sept-2013-.doc2015-09-12 16:24 148K 
[ ]Terms-of-Reference-brand-V2.doc2014-11-23 09:12 399K 
[ ]Tenants-Inspection-Tenancy-final-report-oct-2011.doc2013-09-03 13:20 742K 
[ ]Tenant-Led-Inspection-Report.doc2013-09-03 13:20 81K 
[ ]Tenant-Involvement-Strategy-16-18-final.pdf2017-12-23 16:27 515K 
[ ]Tenancy-Sustainment-CSP-report-Vela-TH-and-HH.doc2015-01-02 17:00 316K 
[ ]TP-ebook-final.pdf2013-09-06 15:27 514K 
[ ]TOR-FINAL-COPY-Oct-2011-Home-Review-Group1.doc2013-09-03 13:01 786K 
[IMG]THT-Logo3.jpg2013-09-03 12:08 55K 
[IMG]THT-Logo3-313x186.jpg2013-09-03 12:08 17K 
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[IMG]THT-Logo3-150x150.jpg2013-09-03 12:08 9.8K 
[ ]TENANT-INSPECTOR-REPORT.doc2013-09-03 13:20 626K 
[ ]TEES-VALLEY-SCRUTINY-PANEL-Action-Plan-Final.doc2013-09-03 11:47 58K 
[ ]Summary-recommendations-ASP-Complaints-Review.doc2013-09-03 11:22 216K 
[ ]Summary-of-scrutiny-2.doc2013-09-03 15:49 35K 
[ ]Staff-Call-for-Action-Greenfingers.doc2015-09-12 16:23 113K 
[IMG]Six-Town-Housing.png2013-09-03 13:03 24K 
[IMG]Six-Town-Housing-150x113.png2013-09-03 13:03 20K 
[ ]Scrutiny-Report-Accessibility-v4-final.doc2013-09-03 12:20 126K 
[ ]Scrutiny-Panel-accountabilities-Final-v4.doc2015-01-02 17:03 66K 
[ ]Scrutiny-Panel-Terms-of-Ref.doc2013-09-03 15:57 88K 
[ ]Scrutiny-Function-TOR-Jan-2011.doc2013-09-03 15:49 93K 
[ ]Scrutiny-Council-scoring-form.doc2014-11-23 09:11 399K 
[ ]Scrutiny-Council-referral-process.doc2014-11-23 09:12 583K 
[ ]Scrutiny-Council-referral-form.doc2014-11-23 09:11 401K 
[ ]Scrutiny-Council-Application-Form-brand.doc2014-11-23 09:12 418K 
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[IMG]Salix-Homes.png2013-09-03 13:29 14K 
[IMG]Salix-Homes-150x113.png2013-09-03 13:29 8.8K 
[ ]Salix-Direct-Scrutiny-Report-19-05-091.doc2013-09-03 13:30 181K 
[ ]SENATE-SCRUTINY-REPORT-Repairs-Appointmetns-Action-Plan.doc2013-09-03 13:30 94K 
[ ]SENATE-SCRUTINY-REPORT-Count-me-in-Action-Plan-v2.doc2013-09-03 13:30 122K 
[ ]Role-Profile-ASP-Final1.docx2013-09-03 11:23 42K 
[ ]Role-Description-for-Scrutiny-Council-Members-brand.doc2014-11-23 09:10 386K 
[ ]Risk-register-review-Tenant-Involvement.docx2015-09-12 16:23 24K 
[IMG]Richmondshire-Council.png2013-09-04 09:11 24K 
[IMG]Richmondshire-Council-150x113.png2013-09-04 09:11 20K 
[ ]Resident-Scrutiny-Proposal-Board-23-March-2011.doc2013-09-03 11:59 50K 
[ ]Resident-Involvement-Impact-Assessment-20122.doc2013-09-03 12:28 119K 
[ ]Report-Template-25May2011-2.doc2013-09-03 15:48 345K 
[ ]Repairs-Report-Mar-2011-final-version-3.doc2013-09-03 12:20 362K 
[ ]Repairs-Report-2011.doc2013-09-03 15:05 294K 
[ ]Repairs-Journey-of-staff-perspective.xls2013-09-03 15:00 33K 
[ ]Repairs-Journey-of-emotion-track.xls2013-09-03 15:00 31K 
[ ]Repairs-Journey-customer-experience.xls2013-09-03 15:00 39K 
[ ]Repairs-Appointment-Scrutiny-Report-15-06-101.doc2013-09-03 13:30 149K 
[IMG]Reading-Council.png2013-09-04 09:21 14K 
[IMG]Reading-Council-150x113.png2013-09-04 09:21 9.3K 
[ ]RISE-Scrutiny-Panel-Code-of-Conduct.doc2013-09-03 12:20 45K 
[ ]RISE-Scrutiny-Panel-Code-of-Conduct-Between-Panel-Members-2.doc2013-09-03 12:20 38K 
[ ]RISE-Repairs-Scrutiny-Recommendations-07-03-2011-final.xls2013-09-03 12:20 23K 
[ ]RAISE-Terms-of-Reference-revised_Oct-11.doc2013-09-03 12:46 876K 
[ ]RAISE-OPS-report-and-Action-Plan-Feb-11-Final.doc2013-09-03 12:45 127K 
[ ]RAISE-Members-Code-of_Conduct.doc2013-09-03 12:45 40K 
[IMG]QIP.jpg2015-09-12 16:26 7.5K 
[ ]QIP-report-to-Board-May-2015.doc2015-09-12 16:22 87K 
[ ]QIP-DEVELOPMENT-ACTION-PLAN-AUGUST-2015-16.docx2015-09-12 16:22 23K 
[IMG]QIP-251x186.jpg2015-09-12 16:26 11K 
[IMG]QIP-234x154.jpg2015-09-12 16:26 11K 
[IMG]QIP-150x150.jpg2015-09-12 16:26 8.2K 
[ ]Mystery-Shopping-Mar-2012.docx2013-09-03 15:41 26K 
[ ]MS1-report-to-CWAC-EMT-Dec-2011-final4.docx2013-09-03 15:41 27K 
[IMG]Liverpool-Housing-Trust.png2013-09-03 12:52 15K 
[IMG]Liverpool-Housing-Trust-150x113.png2013-09-03 12:52 11K 
[ ]LMT-ToR-Sep-20111.doc2013-09-03 12:28 123K 
[ ]Item-6-Senate-Action-Plan-Progress-Update-Appendix-11.doc2013-09-03 13:30 76K 
[ ]Interview-Proforma.doc2014-11-23 09:10 392K 
[ ]How-to-learn-from-complaints-to-improve-services.pdf2013-09-22 19:42 2.7M 
[ ]Halton-Housing-Trust-Scrutiny-Procedure-Complete5.ppt2013-09-04 10:04 71K 
[IMG]Habinteg-Housing.png2013-09-03 13:20 25K 
[IMG]Habinteg-Housing-150x113.png2013-09-03 13:20 22K 
[ ]HSP-Resident-Involvement-briefing-201111181.doc2013-09-03 15:41 55K 
[ ]HSP-CSI-update-21122011.doc2013-09-03 15:40 40K 
[IMG]HHL-logo.gif2013-09-03 11:31 4.0K 
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[IMG]Guiness.png2013-09-04 09:13 9.6K 
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[ ]Grievance-Procedure-for-Residents.doc2014-11-23 09:10 34K 
[ ]GGHT-FAQ_Tenant_Participation.pdf2014-06-21 09:06 16K 
[IMG]Four_HG_Logo.jpg2013-09-06 11:21 9.9K 
[IMG]Four_HG_Logo-291x186.jpg2013-09-06 11:21 9.4K 
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[ ]Final-Version-for-CS-Committee-from-ASP.doc2013-09-03 11:23 372K 
[ ]FINAL-SCRUTINY-REPORT-ON-GROUNDS-MAINTENANCE1.doc2013-09-03 11:47 131K 
[ ]Expression-of-interest-CC-SP-DCP-Oct-14-postal-version.docx2015-01-02 17:05 151K 
[ ]Evaluating-rough-sleeping.pdf2013-09-25 16:12 95K 
[ ]Erimus-Scrutiny-of-Complaints-Final-Report1.doc2013-09-03 11:47 143K 
[ ]Equality-ebriefing-september-2013.pdf2013-09-22 19:55 1.1M 
[IMG]East-Durham-Homes.png2013-09-03 12:29 15K 
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[ ]ETHOS-TOR.docx2013-09-03 12:52 58K 
[ ]ETHOS-BOARD-RELATIONSHIP-DIAGRAM.docx2013-09-03 12:52 45K 
[ ]Draft-ToR-Nov-11-for-Neighbourhood-Review-Group.doc2013-09-03 13:01 788K 
[ ]Draft-ToR-Nov-11-2-Tenant-Involvement-Review-Group1.doc2013-09-03 13:01 789K 
[ ]Draft-Terms-of-Reference-Resident-Scrutiny-Panel-.doc2013-09-03 11:59 693K 
[ ]Draft-Strategy-V5.doc2015-09-12 16:21 838K 
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[ ]Declaration_of_Interests1.doc2013-09-03 15:12 324K 
[ ]Declaration-and-acceptance-of-responsibilities.doc2013-09-03 15:11 310K 
[IMG]Dale-Valley-Homes.png2013-09-03 13:39 19K 
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[ ]Customer-involvement-process.docx2015-09-12 16:21 41K 
[ ]Customer-Involvement-Strategy-approved-at-Board-in-June-2014.docx2015-01-02 17:12 173K 
[ ]Customer-Council-accountabilities-Final-v4.doc2015-01-02 17:03 68K 
[ ]Customer-Challenge-Group-Terms-of-Reference.docx2013-09-03 11:31 54K 
[ ]Customer-Challenge-Group-Final-Report-WR-2013.doc2013-09-03 11:31 528K 
[IMG]Croydon-Council.png2013-09-04 09:22 17K 
[IMG]Croydon-Council-150x113.png2013-09-04 09:22 12K 
[ ]Count-Me-In-Scrutiny-Report-19-10-10-formatted1.doc2013-09-03 13:30 171K 
[ ]Copy-of-QIP-GM-Action-Plan-03-08-15-Updated.xlsx2015-09-12 16:20 16K 
[ ]Copy-of-Final-Repairs-Action-Plan-_-feb-15.xls2015-09-12 16:20 104K 
[ ]Confidentiality-Statement-for-Scrutiny-Council-Members-brand.doc2014-11-23 09:09 381K 
[ ]Confidentiality-Agreement.doc2013-09-03 11:31 386K 
[ ]Complaints-Report-20111.doc2013-09-03 15:10 296K 
[ ]Complaint-Panel-accountabilities-Final-v4.doc2015-01-02 17:04 69K 
[ ]Code_of_conduct1.doc2013-09-03 15:11 341K 
[ ]Code-of-Conduct.rtf2015-01-02 16:52 306K 
[ ]Code-of-Conduct.docx2013-09-03 11:31 53K 
[ ]Code-of-Conduct-for-Scrutiny-Council-Members-Brand.doc2014-11-23 09:08 382K 
[ ]Code-of-Conduct-FInal.doc2013-09-03 15:47 331K 
[ ]Code-of-Conduct-FINAL-Oct-2011-for-Home-Review-Group1.doc2013-09-03 13:01 821K 
[ ]Code-of-Conduct-DRAFT-used-for-Home-Review-Group1.doc2013-09-03 13:01 821K 
[ ]Code-of-Conduct-Board-QIP-Community-Panel-Members1.doc2015-09-12 16:19 136K 
[ ]Code-of-Conduct-Board-QIP-Community-Panel-Members.doc2013-09-03 12:09 136K 
[ ]Code-of-Conduct-20111.docx2013-09-04 09:00 87K 
[ ]Code-of-Conduct-2011.docx2013-09-03 16:24 87K 
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[ ]Cards.pdf2014-11-23 09:08 945K 
[IMG]Calico-logo2.jpg2013-09-03 12:45 91K 
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[IMG]Calico-logo2-150x150.jpg2013-09-03 12:45 4.9K 
[ ]CSI-report-into-complaints-20th-Sept-report.docx2013-09-03 15:40 38K 
[ ]CSI-Voids-SMART-action-plan-FINAL-2810111.doc2013-09-03 15:40 82K 
[ ]CSI-SERVICE-REVIEW-of-GARAGES-agreed-on-24th-February.docx2013-09-03 15:40 44K 
[ ]CONFIDENTIALITY-AGREEMENT-for-CBHA-Scrutiny-Panel.docx2013-09-03 11:59 18K 
[ ]CBHA-Scrutiny-Panel-Code-of-Conduct.doc2013-09-03 11:59 52K 
[ ]CBHA-Scrutiny-Panel-Code-of-Conduct-Between-Panel-Members.doc2013-09-03 11:59 43K 
[IMG]CBHA-LOGO-NEW6.png6-e1335480480407.png2013-09-03 11:59 457K 
[IMG]CBHA-LOGO-NEW6.png6-e1335480480407-783x1024.png2013-09-03 11:59 422K 
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[IMG]CBHA-LOGO-NEW6.png6-e1335480480407-150x150.png2013-09-03 11:59 17K 
[ ]Board-update-grounds-maintenance-complaints-April-19-20131.doc2013-09-03 11:47 79K 
[IMG]Bernicia.png2013-09-04 09:15 27K 
[IMG]Bernicia-234x79.png2013-09-04 09:15 20K 
[IMG]Bernicia-150x79.png2013-09-04 09:15 11K 
[ ]BCSA.pdf2013-09-03 11:39 1.5M 
[ ]BCSA-Complaints-and-Customer-Feedback-Report.doc2013-09-03 11:38 209K 
[IMG]BCH-Logo-Colour-Large.jpg2013-09-03 11:38 352K 
[IMG]BCH-Logo-Colour-Large-1024x837.jpg2013-09-03 11:38 68K 
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[ ]Annual-Project-Process.docx2013-09-03 12:52 94K 
[ ]Annex-3-Repairs.doc2013-09-03 15:02 33K 
[ ]Annex-3-Complaints.doc2013-09-03 15:02 53K 
[ ]Annex-2-Repairs.doc2013-09-03 15:03 26K 
[ ]Annex-2-Complaints.doc2013-09-03 15:08 31K 
[ ]Annex-1-Repairs.doc2013-09-03 15:03 29K 
[ ]Annex-1-Complaints1.doc2013-09-03 15:09 27K 
[IMG]Alliance-logo.jpg2013-09-03 11:16 139K 
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[ ]Alliance-TOR-Scrutiny-Panel-Final.docx2013-09-03 11:25 53K 
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